NJU Frequently Asked Questions
For appointments or questions, please contact one of our offices. Our offices can be found by clicking NJU Office Locations. If you need further assistance in finding the right urologist for you, please call our main phone number: (973) 323-1320.
Billing & Insurance Questions
Q. Will my insurance cover this?
A. Nearly all of our procedures and office visits are covered by insurers. Specific questions need to be addressed to your insurance company.
Q. Can you bill me for my co-pay?
A. All insurance companies mandate that co-pays must be paid at the time of registration for the office visit.
Q. Can NJU accept the 80% of allowable fees that Medicare pays and not balance bill patients for their 20% coinsurance?
A. Medicare requires us to collect the 20% coinsurance that is the patient’s responsibility.
Q. What do I need to know about the bills I will receive for my care?
A. If you receive services at a NJU facility, you will receive a single bill regardless of the office or NJU physician that you saw.
Q. If my insurance doesn’t consider NJU as a preferred provider, will you bill my insurance?
A. NJU bills all insurance carriers. If your insurance does not cover NJU as a preferred provider, you may be billed for non-covered charges or may be responsible for reduced benefits. Please contact your carrier to verify your coverage and/or benefits.
Q. How can I pay my NJU bill?
A. NJU offers a number of convenient ways to pay your bill:
Online on our Patient Portal: PATIENT PORTAL
Pay by Phone: (973) 323-1330
Mail: New Jersey Urology
375 Mt. Pleasant Avenue
West Orange, NJ 07052
Q. What if there is an error on my bill?
A. If you have questions about your bill, or believe that it is incorrect, call our office at (973) 323-1330.
Q. When is payment of my bill expected?
A. NJU will send you a statement for any balance owed after all third-party payers have been billed and any payments received. We may contact you to help facilitate the paying of claims by your insurance company. Your statement will have a due date that is approximately 30 days from the statement date unless you have made prior arrangements.
Q. Will I get a bill each month for my payment arrangement?
A. You will receive a statement each month reminding you that your payment is due.
Q. Who fills out my disability paperwork?
A. We have staff to help your complete the forms.
Q. Whom can I call with questions about surgery?
A. Most questions can be answered by searching our website. Specific questions should be directed to your doctor at the time of the office visit.
Q. Will my surgeon get mad if I get a second opinion? How can I get my records to another doctor for the second opinion?
A. Second opinions are encouraged by all of our doctors. We realize the importance of gathering information from many sources. Call our medical records department to get copies of your records. A signed authorization form is required.
Q. When can I return to work?
A. Most abdominal surgeries require 4-6 weeks of recovery. Laparoscopic procedures can shorten this to 3 weeks. Endoscopic or cystoscopic cases usually only require less than one week off work.
Q. Will I stay overnight? Should I expect hospitalization?
A. The majority of urologic surgeries are performed on a same-day surgery basis where the patient goes home the same day. Abdominal surgeries for cancer usually require admission to the hospital for 1-7 days.
Q. Will I have much pain? How will this be controlled?
A. We are very aggressive in treating and avoiding pain. Our patients are kept as comfortable as possible at all times.
Q. What are my activity restrictions, and when can I resume: exercise, tennis, golf, swimming, sexual activity, driving, biking?
A. Most abdominal surgeries require 4-6 weeks of recovery. Laparoscopic procedures can shorten this to 3 weeks. Endoscopic or cystoscopic cases usually require less than one week off.
Q. Can I take a shower or bath?
A. It is usually fine to shower or take a splash bath 1-2 days after surgery. Full baths should wait for one week.
Q. Are there any diet restrictions?
A. After surgery, it is most important to drink liquids and soups. Avoid heavy and rich foods for a few days after leaving the hospital.
Q. When should I call the doctor?
A. Contact the doctor immediately if you experience:
- Temperature over 102° F
- Prolonged vomiting
- Worsening pain, new pain or pain not controlled with pills
- Dizziness and faintness
- Bleeding requiring dressing changes
Q. What are bladder spasms?
A. These are strong urges to void that can be painful. They are a reaction to surgery or having a foley catheter. There are some medications that help relieve them, but most spasms pass on their own. They do not cause any harm.
Q. How do I get my results, and will they be sent to my primary doctor?
A. Lab and test results take up to a week to obtain. If it takes longer, our office can be contacted. All results are forwarded to your primary doctor.