What is the Patient Portal?

The Patient Portal is a web-based service that gives you secure access to your electronic medical record (EMR). You can also communicate with your NJU physician’s office online about non-urgent medical issues.

NJU-South

Patients with NJU-South offices (formerly Delaware Valley Urology) click the button below to log into your patient portal.

NJU-North

Patients with NJU-North offices click the button below to log into your patient portal.

How can the Patient Portal help me?

The Patient Portal offers many features to help you manage your personal health information at your convenience:

  • Update personal information
  • Exchange secure messages with your doctor’s office
  • Request and view upcoming appointments
  • Fill out health history forms
  • View test results
  • Pay balances
  • Research health topics
  • Get directions to your doctor’s office

Who can access the Patient Portal?

Any active NJU patient can access the Patient Portal. Here’s what you’ll need:

  • Access to a computer with an internet connection
  • An email address
  • An internet browser with 128-bit encryption, such as Internet Explorer, Firefox, or Safari.

How secure is the Patient Portal?

All communication on the Patient Portal uses a secure, encrypted connection. This secure connection uses industry-standard Secure Socket Layer (SSL) 128-bit encryption to ensure secure data transmission as well as server-side digital certificate authentication.

Can I register myself as a new patient via the Patient Portal?

No, you will need to contact your physician’s office to have them send you a formal invitation to your patient portal account. The registration link within the email is valid and active for two (2) weeks. If you don’t sign up during this period, the link will expire.

How do I create my patient portal account?

  • Click the long hyperlink located in the middle of the email invitation.
  • A web browser will launch to the MyHealthRecord.com identification page.
  • Enter your First Name, Last Name, Date of Birth and Zip Code. This information must match what the practice has entered for you in their system.
  • Upon successful verification of your identity, you will need to create a username, password, and select two (2) security questions.
  • Accept the disclaimer and you will be directed to your patient portal account page.

Frequently Asked Questions

Please see below for answers to frequently asked questions about the patient portal. You can also download and print these instructions by clicking the following button.

How do I see and update my contact information?

  • Log in to your Patient Portal account.
  • Click the My Profile tab.
  • Select My Information to see your contact information as recorded by the office.

How do I see and update my insurance information?

  • Log in to your Patient Portal account.
  • Click the My Profile tab.
  • Select My Insurance to see your insurance information as recorded by the office.

How do I request an appointment?

  • Log in to your Patient Portal account.
  • Click the My Appointments tab.
  • Select Request.
  • Select New to request a new appointment.
  • Select your Provider.
  • Choose how soon you need an appointment.
  • Select Preferred Day(s).
  • Select Time Preferences.
  • You can free text anything else you might want to provide to the practice to help with the “reason for visit”.
  • Click Submit.
  • A Requested Appointment screen detailing your request confirms that your request has been sent.

How do I view my scheduled appointments?

  • Log in to your Patient Portal account.
  • Click the My Appointments tab.
  • Your future appointments appear in the Scheduled Appointments section.

How do I ask my physician a question?

  • Log in to your Patient Portal account.
  • Click the My Messages tab.
  • Click New.
  • Select your Provider for the “To” drop-down list
  • Select a Message Type from the drop-down list.
  • Enter your Message.
  • Click Send.
  • A Message Sent box in green will pop-up at the top and confirms that your message has been sent.

When will I hear back from the practice?

Your doctor’s office will make every effort to get back to you within two business days (excluding weekends and holidays). If you need to speak with your practice sooner, please call the office directly.

Note: You should not address urgent matters via the Patient Portal.

How do I view messages to and from my doctor?

  • Log in to your Patient Portal account.
  • Click the My Messages tab.
  • Click a message.
  • To reply to the practice, enter a message in the Reply to Message box and click Send.

How do I view my lab results?

  • Log in to your Patient Portal account.
  • Click the My Messages tab.
  • Click the message from the practice that has the respective notes/results attached.
  • Click the attachments and another browser window will open to view the results.
  • To reply to your doctor, enter a message in the Reply to Message box and click Send.
  • To print the messages from and to your doctor, click Print.

Why can’t I see some of my test results?

Your doctor must authorize the release of your test results in order for them to appear in your Patient Portal account. Doctors often prefer to communicate test results of a sensitive nature in person, instead of via the Patient Portal.

How do I renew a prescription?

  • Log in to your Patient Portal account.
  • Click the My Health tab.
  • Select Medications.
  • There you can select the Refill Medications button. Note: the Refill Medications button will only show up if your practice takes online refill requests at this time.
  • Indicate the medication you want to have refilled.
  • Select the pharmacy.
  • Enter a preferred phone number should the practice have questions about your refill.
  • Enter any additional comments the practice should know.
  • Click Submit.

How do I view my account balance and pay my bill?

  • Log in to your Patient Portal account.
  • Click the Pay My Bill tab.
  • Your balance appears on the top of the page. Any past due balances also appear here.

The Patient Portal can process Visa, MasterCard, American Express, Discover, and debit cards with the Visa/MasterCard logo.

How do I ask a question about my account balance?

  • Log in to your Patient Portal account.
  • Click the My Messages tab.
  • Click New.
  • Select your Provider for the “To” drop-down list
  • Select the General Type Message from the drop-down list.
  • Enter your message.
  • Click Send.
  • A Message Sent box in green will pop-up at the top and confirms that your message has been sent.

How do I fill out forms before my appointment?

  • Log in to your Patient Portal account.
  • Click My Health tab.
  • Select Documents & Forms on the left-hand side. Click the form, print it, and fill it out. You can bring completed forms with you to your next appointment.

When I click the form, nothing happens. Why?

Adobe Acrobat Reader is required to view and print forms on the Patient Portal.

Can I research health topics on the Patient Portal?

In the Documents & Forms section, your practice will make pertinent patient educational materials available for your reference.