Notice of Security Incident
For Immediate Release
New Jersey Urology (“NJU”) announced today that it began mailing letters to some NJU patients whose information may have been affected by a recent incident.
On February 5, 2020, NJU learned that there may have been unauthorized access to some NJU employees’ email accounts beginning on December 6, 2019. NJU quickly secured the email accounts and began an investigation. The investigation was unable to determine what, if any, information may have been accessed. As a result, NJU undertook a detailed review to determine the information contained in the email accounts. NJU found that this information included some patient names, dates of birth, addresses, insurance information and clinical or treatment information related to patient care at NJU. A limited number of Social Security numbers were also found in the email accounts.
Importantly, NJU has no evidence that anyone’s personal information was misused as a result of this incident and not all NJU patients were affected by this incident. NJU began mailing letters to affected patients on April 3, 2020. NJU also established a dedicated call center for patients to call with questions. NJU recommends that patients review the statements they receive from their healthcare providers and healthcare insurers. If patients see services they did not receive, they should contact the provider or insurer immediately. For those patients whose Social Security numbers were included in the email accounts, NJU is offering complimentary credit monitoring and identity protection services.
NJU takes the role of safeguarding its patients’ personal information seriously and regrets any concern or inconvenience this incident may cause its patients. To help prevent something like this from happening again, NJU has enhanced employee training on privacy and security policies and procedures, added next generation antivirus protection, implemented 24/7 network security operations center, and amended and enhanced its IT security protocols and privacy and security practices within NJU.
If patients do not receive a letter by May 3, 2020, and believe they are affected by this incident, they can call 1-888-921-0530, Monday through Friday, 9:00 a.m. to 6:30 p.m., Eastern Time.